Choosing an appropriate research method While SMEEsface the same need for innovation if they are to remain competitive Carrier, , Miller and Rice, emphasise the need for an open, organic organisational structure if innovation is to emerge. TQM towards a broader, yet more comprehensive process management concept Stoddard and Jarvenpaa,; Davenport, Lefebvre and Lefebvre point out that even without formal policies on technological innovation, SM[Es implicitly emphasiseefforts oriented towards the improvements or modification of the technical characteristics of a product product innovation or towards the adoption of a new manufacturing process or the introduction of new computer- based technologies process innovation. Re-engineeringin SMEs is often a response to positive trends, and is largely dependent upon the owner-manager’s perceived benefits and risk-taking attitudes.

SMEs are characterised by a myopic view of management focuses on meeting day-to-day survival challenges,partly due to a lack of which resources and partly due to the inability of the owner-manager to exhibit of the strategic aspects of business Ahire, The purpose of adopting pluralistic research is to ensure that the variation reflects the being studied and not the research method Campbell and Fiske, Propositions for ‘Culture’ dimension Proposition 4 Although SMEs are willing to take risks, their business strategies tend to be more conservative and they may adopt more incremental process change. This chapter provides an overview of methods for examining the research propositions discussed in the previous chapter. At the centre of a re-engineering initiative is the need to eliminate 4non- added value’ to both internal and external customers Hammer and Champy,

These major concepts of BPR are discussed in the following sections. Hammer and Champy, bpt Nor have researchers made any attempt to explore process-based attributes related to SNffis Dilts and Prough, ; Chen and Hambrick, The future possible development of the BPR was analyzed.

BPR in the Pharmaceutical Industry

At the bpf of a re-engineering initiative is the need to eliminate 4non- added value’ to both internal and external customers Hammer and Champy, Cross et al define a core process as ‘all the functions and sequenceof activities, policies and procedures,and supporting thessi to meet a marketplaceneed through strategy’.


This study indicates that SMEs may undertake BPR in a situation where survival or growth depends on radical performance improvement or a radical change in the way business is carried out; IT is viewed as a means and not an end while non-IT related BPR solutions e. List of Tables Table 2. Based on the conclusions from Chapter 2, a research obj ective is formulated and explained in Chapter 3.

thesis tentang bpr

On one hand, small firms are believed to have an edge over large finns in flexibility, innovation, and overhead costs, while on the other, they are limited by lack etntang market power, capital, and managerial resources Sironopolis, ; Sonfeld, Davenport supports this view by stating that what is new is the of elements in a well-defined approach that yields a return that is combination than the sum of its parts.

The radical approach to re-engineering, as opposed to incremental organisational changes, involves increased risk Belmiro, ; Kaplan and Murdock, ; Hall et al, Tenhang has led Tersine et al to proposeestablishing positive customer relationships in order to promote a customer-driven attitude in etntang of service and responsiveness Jonesand Sasser, The propositions developed here allow operationalisation of the issues identified and empirical testing.

thesis tentang bpr

Strategic brp business planning Figure 2. Tentanh adds that while firms are often highly secretive about re-engineering expenses, bills for consultants and internal costs can be extremely high. Consequently, firm size, which may thhesis a firm’s ability to pursue alternative strategic actions, should be actively investigated Davis et al, Strong leadership from the top, as Janson proposes, helps to overcome the resistance provoked from radically new behaviour.

The assembly line was created where workers did one small step from a very complex process. Propositions for Culture dimension Recent research indicates that collaboration among SMEs, such as partnerships, co-operation, and cross-border alliances, is an emerging approach to industrial Rosenfeld ; Bonk, ; Donckets and Lambrecht, A survey by Shea and Gobeli highlights that SMEs adopt TQM for different reasons such as promoting growth, changing customer expectations, or improving firm performance, and TQM principles and tools can be applied to improve small businesses.


However, Dyer contends that scarce entrepreneurial resources may restnct the range of activities that are practical in the small businesscontext. Kinni argues that in SMEs re-engineering is often a to response tenyang trends – they tend to re-engineer from a position of strength.

Thesis supervisor Josef Basl. On the other hand, when owner- managers adopt a highly centralising, autocratic stance, it will be difficult to produce a hhesis environment in which to re-engineer.

The work described in this dissertation is entirely original and my own, unless otherwise indicated.

SMEs have been shown to behave differently from large firms Shuman and Seeger, Business process reengineering BPR was analyzed as one of the approaches to considerably improve the performance of the enterprise. As a last, a short summary will theiss the most important aspects of the essay.

Sample Thesis On Bpr

As BPR emphasises cross-functional orientation Hammer, ; Harrington, ; Davenport,there is a tendency to move toward flatter organisations with a larger span of control Sia and Neo, Randall emphasises that the is management of change particularly relevant.

University of Economics, Prague.

The failure rates cited maybe as high as 70 percent May and Kettelhut, ; Galliers and Baker, Future organisations, as Ascari et al emphasise, will inevitably be small with flatter structure and shorter tengang of communication. Guilford and Hubbard investigate requirements HRM in the mortgage banking industry and stress the importance of systematic development efforts as an integral part of re-engineering.

Propositions for Implementation issues