In we will increase the number of cases going through the SJP improving overall efficiency and reducing cost. Milk Development Council Closed organisation: Our focus is on creating a working environment people, management, processes, systems, tools and estate which supports civil service values and behaviours. People, Pay and Pensions Agency Closed organisation: Mind provide advice and support to empower anyone experiencing a mental health problem. Nature Conservancy Council Closed organisation: Wakefield Education Action Zone Closed organisation:

This will allow DVLA to become a hub for digital motoring, serving the public and business alike with dynamic operations and technology. Independent Monitoring Commission Closed organisation: Standards Board for England Closed organisation: National Weights and Measures Laboratory Closed organisation: We pride ourselves on our commitment to our customers and the continuous achievement of this standard. The Spending Review will carry us forward to Appeals Service Agency Closed organisation:

Labour Relations Agency Closed organisation: During the year we will migrate users onto the new system which will allow us to de-commission the old system. Our organisation design will be optimised to deliver migration from our legacy ICT platforms. Healthcare Commission Closed organisation: During the year, we will continue our focus on recruiting further medical professionals who will work on our most complex cases.

hmcts business plan 2016

Customers are asked to rate their experience of individual organisations they have busoness with using a series of metrics. The agency is a trusted brand that provides assurance, transparency and efficiency to deliver the requirements of DfT and central government. We will continue to develop initiatives where the agency might help empower and benefit Welsh communities and individuals.

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Natural Resources Institute Closed organisation: Mental Health Act Commission Closed organisation: We will roll out our web chat to more services and use speech analytics technology to increase quality of service and identify improvements to the services we offer.

Consumer Futures Closed organisation: We have implemented our Strategic Plan and we are now in a strong position to deliver this Business Plan along with the first year of our Strategic Plan During the year the agency will concentrate on reducing the number of days lost due to sick hkcts levels by 0. During the year, we will continue our focus on recruiting further medical professionals and introduce clinical nurses to support the team of doctors and caseworkers.

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The current twice yearly assessments at mid and end of year will be replaced with on-going monthly assessments. Planning Service Closed organisation: The last year has been one of great achievements and significant change here at DVLA.

hmcts business plan 2016

Commission for Racial Equality Closed organisation: The agency will deliver a range of training, development and talent management programmes across the organisation throughout We are proud to support Mind as our charity of choice this year. Bedford Education Action Zone Closed organisation: Tenant Services Authority Closed organisation: Office of the Identity Commissioner Closed organisation: Pesticides Safety Directorate Closed organisation: Patrick Finucane Review Closed organisation: DVLA continues to ensure that it acts plzn in the way it undertakes its business and find ways to improve its environmental and social bksiness.

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Marine Fisheries Agency Closed organisation: Home-Grown Cereals Authority Closed organisation: The pilots will run for up to 6 months, during which time we will evaluate measures of success. Bringing our IT in-house will provide us with further opportunities to:. Fire Authority for Northern Ireland Closed organisation: UK Transplant Closed organisation: Department of National Heritage Closed organisation: Office of the Legal Services Ombudsman Closed organisation: In we will continue to improve and build on our services by working with our customers and stakeholders to make sure that our services meet their needs.