Wednesday, October 27, 2021

New survey questions consumer trust in the U.S. Postal Service

A survey from digital-ad firm Kenshoo asked consumers about their trust in the Postal Service and found some negative results, as the USPS’ declining rates of delivery was questioned.

According to the survey, consumers reported using the Postal Service at an average level of trust between 65 and 75 percent. This is far below other government organizations, like the FBI, which gets 85 percent trust. The survey also found that consumers know a great deal about mail delivery: 69 percent knew that packages were delivered first, 68 percent knew that packages are delivered in a business day, and 60 percent knew that package arrival times were limited to 4 and 12 hours. In comparison, people were fairly efficient about expecting snail mail and flushing the post in water tanks (81 percent knew this and 35 percent thought post office holidays were important), with 19 percent of people saying that they normally receive their mail outside of the four-hour period.

Read the full story at The Atlantic.


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